Returns Policy

LOVISS offers Two-year warranty on all rechargeable and battery-powered items purchased through LOVISS directly or any Authorized Re-Seller.*

Please note that due to the nature of our products, claims are valid to cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product. Contact us for more information.

•  LOVISS does not accept returns, as items cannot be resold due to health considerations.

•  LOVISS does not offer a satisfaction guarantee. Need help choosing? Our staff will answer any of your questions. If you have specific product concerns, contact us and we'll do our best to help!

•  Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier. 

No registration is needed to activate a LOVISS product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. One time replacement per customer. 

If you need more help with regards to returns policy, please kindly write to us via, we will get back to you as soon as we can.